Deputy Retail Manager (Various locations)
We are currently recruiting for Deputy Retail Managers at two of our high street shops across the North West.
- Deputy Retail Manager (Sale)- 30 hrs per week- 4 days
- Deputy Retail Manager (Heswall 2)- 22.5 hrs per week- 3 days
To apply for the role, fill in an application form and return it to Rita Burke, HR Manager, email@example.com
Title: Deputy Retail Manager
Responsible to: Head of Retail
Hourly Rate: £8.91 per hour
Your general duties will be to assist the Head of Retail in the management of a professional charity shop in accordance with Roy Castle Retail, and to assume day-to-day responsibility for the running of the shop; to promote high standards of service to customers and donors, to achieve sales targets as required.
Duties and Key Responsibilities
- Administration and Finance
- To ensure till procedures are followed and all cash handling is in accordance with Roy Castle Lung Cancer Foundation policy.
- To ensure cashing-up and banking procedures are followed and proper records are kept and submitted.
- To manage and lead all volunteers in achieving the objectives of the shop. To ensure there are good working relations with voluntary staff.
- To maintain a rota to ensure that the shop is fully staffed and supply the Head of Retail with regularly updated rotas.
- To liaise with the Head of Retail on staffing levels at all times.
- To ensure that the best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
- To conduct regular structured training sessions for all staff to include customer service, sorting and pricing, till procedures and cash handling.
- To identify individual development needs
- To develop each individual’s full potential through training and coaching
- Customer Care
- To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
- Stock and Stock Control
- To ensure that the quality of donated stock put out for sale is of the standard required.
- To ensure that the pricing and ticketing policy is adhered to.
- To ensure that coding and culling procedures are followed.
- Bought in Goods
- To ensure stock is checked, placed on sale and displayed prominently with point of sale materials
- To ensure the correct procedures are followed for recording sales and stock control.
- Display and merchandising
- To maintain a high standard of window and internal display and presentation of stock.
- To maintain a high standard of cleanliness and tidiness in all areas of the shop.
- To ensure that special window and other merchandising instructions are complied with.
- Comply with Health and Safety legislation in accordance with Foundation policy.
- To ensure the notice board, message book and display posters are up to date and in a suitable condition.