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Fundraising Assistant

Full time: 34 hours per week

Salary: £16,796 -£18,000

Location: Liverpool

An exciting opportunity to join our Fundraising Team has opened up. We are looking for a Fundraising Assistant to join a dynamic team to assist with projects and activity to help achieve the annual targeted budget specifically through assisting our Fundraisers. This role is varied, fast paced and has scope for development.

The role will devise and take the lead in delivering customer care for our supporters, in order to maximise the lifetime value of supporters through retention and development. This role also forms part of the charity’s growth programme to recruit new supporters through new and existing digital fundraising methods as well as supporting the creation of new fundraising projects.

Duties and key responsibilities

  • Assisting Fundraisers to achieve annual Fundraising income target
  • Based in Head Office Liverpool but working on projects across a wide geographical area
  • Working within a fast moving environment with changing priorities and able to work on several projects at any one time.
  • Working as a motivated, positive and effective member of the fundraising team
  • Assisting in fundraising team activities across the UK
  • Offer excellent donor care and customer service to volunteers, groups and associations, beneficiary events and individuals
  • Dealing with supporter enquiries and providing excellent customer service and administration
  • Ensuring Raiser’s Edge is maintained with accurate and up to date information on all relevant supporters
  • Researching potential new areas for fundraising and providing feedback
  • Organisation and management of fundraising equipment and resources
  • Liaising with Fundraisers on the telephone and over e mail
  • Working closely with the Marketing department to co-ordinate information for press and publicity
  • Assisting with nationwide event initiatives
  • Events support and assistance and attendance where needed, including out of hours work.
  • Adhere to the highest standards of fundraising best practice as set out in the Institute of Fundraising’s Codes of Practice and ensure that all activities comply fully with the relevant Data Protection obligations and any other legislation.
  • Any other duty as required by the line manager commensurate with the post

Benefits package

  • 30 days holiday each year, plus bank holidays
  • Cycle to Work Scheme
  • Early finish on Fridays
  • Pension Scheme
  • Based in Head Office in Liverpool City Centre

Person Specification

Education and qualifications

  • Numerate and literate, preferably educated to at least A level standard
  • Knowledge of the principles of good donor management or customer care
  • Understands principles of relationship building
  • Experience of working effectively with others towards common goals and targets

Experience

  • Experience of working in fundraising in a paid capacity
  • Experience of working with volunteers and/or community groups
  • Administration experience

Skills and abilities

  • Excellent customer service skills
  • Able to work on own initiative
  • Time management and prioritisation skills
  • Ability to work on multiple projects at the same time
  • Ability to work under pressure
  • Excellent time management skills
  • Ability to write copy for presentation documents, letters and website use
  • Proficient in the use of Microsoft Word, Excel and databases
  • Driving licence (desired)

Personal qualities

  • Self-starter, motivated and positive
  • Driven to succeed and innovative
  • Target driven
  • Able to show empathy for people or families living with lung cancer or bereaved
  • Enjoys working as part of a team and sharing success
  • Able to work evenings and weekends and required
  • Prepared to travel throughout the geographical area identified as required

To apply: submit an application form and covering letter outlining your experience and interest to Rita Burke, Human Resources Manager – Rita.Burke@roycastle.org.