Retail Manager (Chester)

Title: Retail Manager

Responsible To: Head of Retail

Hours: 22.5 hrs per week (3 days)

Salary: £10.70 per hour

Overall Objective

Your general duties will be day-to-day responsibility for the running of our charity shop in Chester (Saltney); promoting high standards of service to customers and donors, and to achieve sales targets as required.

Duties and Key Responsibilities

  • Administration and Finance
  • To ensure till procedures are followed and all cash handling is in accordance with Roy Castle Foundation policy.
  • To ensure cashing-up and banking procedures are followed, and proper records are kept and submitted.
  • Volunteers
  • To manage and lead all volunteers in achieving the objectives of the shop. To ensure there are good working relations with voluntary staff.
  • To maintain a rota to ensure that the shop is fully staffed and supply the Head of Retail with regularly updated rotas.
  • Recruitment
  • To liaise with the Head of Retail on staffing levels at all times.
  • To ensure that the best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
  • Training
  • To conduct regular structured training sessions for all staff to include customer service, sorting and pricing, till procedures and cash handling.
  • To identify individual development needs
  • To develop each individual’s full potential through training and coaching
  • Customer Care
  • To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
  • Stock and Stock Control
  • To ensure that the quality of donated stock put out for sale is of   the standard required.             
  • To ensure that the pricing and ticketing policy is adhered to.
  • To ensure that coding and culling procedures are followed. 
  • Bought in Goods
  • To ensure stock is checked, placed on sale and displayed prominently with point-of-sale materials
  • To ensure the correct procedures are followed for recording sales and stock control.
  • Display and merchandising
  • To maintain a high standard of window and internal display and presentation of stock.
  • To maintain a high standard of cleanliness and tidiness in all areas of the shop.
  • To ensure that special window and other merchandising instructions are complied with.
  • General
  • Comply with Health and Safety legislation in accordance with Foundation policy.
  • To ensure the message book and display posters are up to date and in a suitable condition.

Download the Job Description, Person Specification and Application Form below. Please email completed applications to: